Ratings & Awards

Welsh Tourist Board 4 Stars InnAA 4 Stars InnWalker AwardCyclist AwardAA 4 Star Inn - Highly CommendedAA Hotel of The Year for Courtesy and Care 2004Good Food Guide 2012 and 2013
Average Guest Rating for The West Arms, Llanarmon Dyffryn-Ceiriog
Rooms:
4.1
Value:
4.3
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.1
Staff service:
4.7
Location:
4.8
Breakfast:
4.7
Guest Rating:
4.5
From 35 reviews
Sort:Guest Reviews
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Vroni
Mature Couple
Stayed: Aug '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Again 6 days in paradise!"
We were this year for the second time in this wonderful hotel and were again completely satisfied. We had some beautiful days and our dog was also absolutely happy about the warm welcome!!! We will ce... Read more
"Again 6 days in paradise!"
We were this year for the second time in this wonderful hotel and were again completely satisfied. We had some beautiful days and our dog was also absolutely happy about the warm welcome!!! We will certainly return to this place. Read less
Likes:
Everything!
Dislikes:
Nothing!
Response from The West Arms:
Thank you for such a wounderul review. It was lovely seeing you again and your doggie. We hope to see you again soon.
Kind Regards
All the team at The West Arms
The West Arms, Llanarmon Dyffryn-Ceiriog
Andrew
Mature Couple
Stayed: Aug '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"A great getaway from it all"
I had stayed here previously back in 2003 and always remembered the lovely location, service and food. I'd always intended to return and this time was not disappointed. The staff were keen to take the... Read more
"A great getaway from it all"
I had stayed here previously back in 2003 and always remembered the lovely location, service and food. I'd always intended to return and this time was not disappointed. The staff were keen to take the time to help give directions to nearby places. Food always impeccable quality. Definitely recommend to friends. Read less
Likes:
Good natured staff and service, location.
Dislikes:
None
Response from The West Arms:
Thank you for taking the time to write such a lovely review. We are all very happy that you enjoyed your stay with us and we hope to see you again soon.
Kind Regards
The Team at The West Arms
The West Arms, Llanarmon Dyffryn-Ceiriog
Julie
Mature Couple
Stayed: Aug '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Perfect Base with Fantastic Food"
Comfortable surroundings, welcoming staff and fantastic food... Read more
"Perfect Base with Fantastic Food"
Comfortable surroundings, welcoming staff and fantastic food Read less
Likes:
The food in the restuaruant was very good
Dislikes:
None
Response from The West Arms:
Thank you Julie - we appreciate your review and positive comments greatly!
The West Arms, Llanarmon Dyffryn-Ceiriog
Anne
Mature Couple
Stayed: Aug '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Really enjoyable and exceeded expectations"
We were on a short break with our dog to enjoy the local countryside and travel around that part of Wales. It was a very enjoyable stay.... Read more
"Really enjoyable and exceeded expectations"
We were on a short break with our dog to enjoy the local countryside and travel around that part of Wales. It was a very enjoyable stay. Read less
Likes:
The fact that the pub/hotel was pet friendly and we could eat in the bar with our dog present. The meals in the evening were very good; a spacious room and lovely soft towels and very comfy bed.
Dislikes:
None
Response from The West Arms:
Thank you so much for you kind words, we all work very hard to ensure all guests and pets leave feeling happy.
We hope to see you again soon.
The Team at The West Arms
The West Arms, Llanarmon Dyffryn-Ceiriog
Marc
Alone
Stayed: Aug '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Wales' Best Kept Secret? The advertising line might be right in this case."
The hotel was very quiet while I was there (mid-week) which made it all the more relaxing. It also meant that my room was upgraded; I could hardly believe that the beautiful, comfortable, well-appoint... Read more
"Wales' Best Kept Secret? The advertising line might be right in this case."
The hotel was very quiet while I was there (mid-week) which made it all the more relaxing. It also meant that my room was upgraded; I could hardly believe that the beautiful, comfortable, well-appointed room overlooking the garden cost me the same as an anonymous shoebox in Cardiff (and much less than a shoebox in London). Work by local artists on the walls rather than cheap prints; and so restful. Excellent, friendly, staff (and indeed fellow guests). Read less
Likes:
The location, the staff, the room, the road from Chirk, and the food were all top-notch. Superb value.
Dislikes:
None
Response from The West Arms:
Thank you Marc for your very kind comments - we would welcome the chance to look after you again - a charming guest! Comments noted about the shower in Room 12. Thank you.
The West Arms, Llanarmon Dyffryn-Ceiriog
Mary
Group of Adults
Stayed: Jun '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Authentic Welsh charm with perfect ambience, amazing food and the friendliest staff imaginable."
Stayed at the West Arms for 3 nights with my family and parents and had a wonderful country experience. The location is beautiful Welsh countryside and the Inn building is oozing coziness. After a rem... Read more
"Authentic Welsh charm with perfect ambience, amazing food and the friendliest staff imaginable."
Stayed at the West Arms for 3 nights with my family and parents and had a wonderful country experience. The location is beautiful Welsh countryside and the Inn building is oozing coziness. After a remarkable gourmet dinner by the roaring fire we were all as relaxed as we could remember on our long vacation. The owner, chef and entire team made us feel as if we were part of their family.
I would not hesitate to stay at the West Arms again when I return to Wales and recommend it to all travelers. Read less
Likes:
The location, authentic building , family atmosphere, and fantastic gourmet food. A true Inn experience at it's finest!
Dislikes:
Please request less precipitation next time!
Response from The West Arms:
Thank you Mary for the wonderful comments - we would really love to see you again here at The West Arms.....
The West Arms, Llanarmon Dyffryn-Ceiriog
Chris
Mature Couple
Stayed: Jun '12
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Good,but for the money should be somewhat better"
Very enjoyable, as we were there to help our friends celebrate their 40th WA.... Read more
"Good,but for the money should be somewhat better"
Very enjoyable, as we were there to help our friends celebrate their 40th WA. Read less
Likes:
Just that.
Dislikes:
Only moderate facilities in the room. Mis-match between our Booking (Twin Beds) with Enviivo and what Enviivo confirmed to the Hotel (Double Bed) - we witnessed ourselves the confirmation from you!
Response from The West Arms:
Thank you for your review. However we are not sure what you mean by moderate as you had a shower with shower gel and soap, bath, coffee and tea facilities with cafetiere, biscuits, TV, hairdrier, super king size bed and a wonderful view of The Berwyns. However it was very nice to chat to you and we hope you will return.
The West Arms, Llanarmon Dyffryn-Ceiriog
John
Mature Couple
Stayed: Jun '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Peace and quiet in a busy world"
When we arrived the weather was inclement, raining heavily with high winds despite it being June.When we
opened the front door it was heaven to see a lovely real
fire blazing in the grate.... Read more
"Peace and quiet in a busy world"
When we arrived the weather was inclement, raining heavily with high winds despite it being June.When we
opened the front door it was heaven to see a lovely real
fire blazing in the grate. We thought if someone has gone to the trouble of lighting the fire everything else must be good.It raised our spirits no end to see it.The food was excellent and our room was clean and comfortable. What more could you ask? Read less
Likes:
Food, fire,and the staff who looked as if they enjoyed their job.
Dislikes:
No,
Response from The West Arms:
Thank you Mr Eades for this wonderful review and reinforces our enthusiasm for looking after our lovely guests such as yourselves!
The West Arms, Llanarmon Dyffryn-Ceiriog
Chris
Mature Couple
Stayed: Jun '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Relaxing"
We stayed overnight on our way to Anglesey. Lovely location deep in the valley. A very relaxed and friendly atmosphere and excellent food. We had a "character room" which was interesting but... Read more
"Relaxing"
We stayed overnight on our way to Anglesey. Lovely location deep in the valley. A very relaxed and friendly atmosphere and excellent food. We had a "character room" which was interesting but the bathroom rather too quirkey. Read less
Likes:
The staff, food and location.
Dislikes:
The bathroom!
Might go for a more modern room next time.
Response from The West Arms:
Thank you for your review and glad you enjoyed your stay here. The character rooms are indeed quirky and the bathrooms compliment the individuality of each room. Due to the age of The West Arms and it being a listed building fortunately it is impossible to change the structure of the character rooms therefore retaining the charm of years gone by. We hope to welcome you back again in the near future and would be delighted to offer you a room at the back of the hotel with more recent history!
The West Arms, Llanarmon Dyffryn-Ceiriog
Theresa
Mature Couple
Stayed: Jun '12
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A warm friendly welcome in beautiful surroundings."
we just stayed for one night as part of a short break in North Wales. We had a warm welcome, the room was good and the food was excellent. The West Arms is set in beautiful countryside in a small v... Read more
"A warm friendly welcome in beautiful surroundings."
we just stayed for one night as part of a short break in North Wales. We had a warm welcome, the room was good and the food was excellent. The West Arms is set in beautiful countryside in a small village. Fantastic for a quiet break away from it all Read less
Likes:
I thought the staff were helpful and efficient and friendly. The owners came and introduced themselves to us personally which was nice. They seem to have a genuine interest and take good care of you
Dislikes:
nothing
Response from The West Arms:
Thank you very much for submitting a review and the kind compliments - which are much appreciated! We are all very pleased you enjoyed your break at The West Arms and extremely chuffed to read your positive comments.....we hope you will return in the near future as you were charming guests to look after.
The West Arms, Llanarmon Dyffryn-Ceiriog
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Guest Reviews

Overall rating: 4.5 out of 5
 We stayed for one night with our dog Guinness. We hadn't expected to find snow on Easter Sunday but it was beautiful and only added to the charm. It was very relaxing, beautiful scenery, charming hotel and the staff made us very welcome and they looked after us from the time we arrived until the time we left. The food was fab and the service was excellent, and no matter where we sat, our food was brought to us. Absolutely fantastic. Will definitely be returning. 
Mary / Mar 13
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